Key Responsibilities
• To troubleshoot and resolve critical and complex tickets.
• To create the root cause analysis for critical issues/faults (hands on working).
• To implement any necessary preventive measures to reduce future defects.
• To provide technical assistance to the team members in resolving customer issues.
• To execute continuous improvement activities and to improve the team’s performance.
Skill Requirements
Other Requirements
📌 Support Lead Mumbai
🏢 HCL Technologies
📍 Mumbai
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