Lead Administrator (Support &Operations;)

Experience: Not Available to Not Available years

Location: Gautam Buddha Nagar, India

Skills: ITIL, security, data privacy, root cause analysis, customer satisfaction, mentoring, training programs

Job Summary
To diagnose and resolve complex technical issues impacting business operations, facilitate root cause analysis and enhance customer feedback for support operations.

Key Responsibilities
To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.




To work on value adding activities such as maintenance of a comprehensive Knowledge base, act as a mentor to junior analysts, and deliver training programs for freshers, equipping them with essential skills to become productive.
To contribute to a positive customer experience and high CSAT scores by providing quick, accurate, and secure resolutions, fostering customer trust and satisfaction.
To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.

📌 Lead Administrator Support &operations Noida (India)
🏢 HCL Technologies
📍 India