SME - Monitoring Tools, Event Monitoring

Experience: Not Available to Not Available years

Location: Gautam Buddha Nagar, India

Skills: network connectivity, monitoring tools, event analysis, root cause analysis, trend analysis

Job Summary
Validate network connectivity and
dependencies required for migration.
Support migration-related network
configurations and validation.
Coordinate with Campbell network teams for
issue resolution, as required.

Key Responsibilities
Ensure Timely Resolution Of Escalated Tickets And Incidents By Employing Advanced Monitoring Techniques And Event Analysis, Ensuring Adherence To Sla And Quality Standards.
Mentor Team Members And Administrators By Providing Guidance On Monitoring Tools And Best Practices, Preparing Standard Operating Procedures (Sops), And Maintaining Comprehensive Documentation For Operational Efficiency.
Validate Change Order Implementation Plans Using Monitoring Tools,



Ensuring Compliance With Human Error Protocols And Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
Foster Positive Customer Relationships By Engaging In Customer Meetings, Capturing Feedback, And Addressing Issues To Enhance Service Delivery And Satisfaction.
Conduct In-Depth Analyses, Including Root Cause Analysis And Trend Analysis, Leveraging Monitoring Data To Generate Reports And Insights For Presentation To Key Business Stakeholders, Driving Continuous Improvement Initiatives.

Skill Requirements
Validate network connectivity and
dependencies required for migration.
Support migration-related network
configurations and validation.
Coordinate with Campbell network teams for
issue resolution, as required.

Other Requirements
Validate network connectivity and
dependencies required for migration.
Support migration-related network
configurations and validation.
Coordinate with Campbell network teams for
issue resolution, as required.

📌 Sme Monitoring Tools, Event Monitoring Noida (India)
🏢 HCL Technologies
📍 India