06 Aug
|
HCL Technologies
|
Chennai
06 Aug
HCL Technologies
Chennai
Sr Administrator (Tools & Automation)
Experience: Not Available to Not Available years
Location: Chennai, India
Key Responsibilities
• To adhere to quality standards, regulatory requirements and company policies.
• To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
• To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
• To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
• To ensure positive customer experience and CSAT through First Call Resolution, minimum rejected resolutions / reopen Cases and mitigating security threats.
📌 Sr Administrator Tools & Automation Chennai
🏢 HCL Technologies
📍 Chennai