Senior Administrator - Cisco Unified Communications

Experience: 5 to Not Available years

Location: Noida, India

Skills: VoIP, SIP protocol, Microsoft Azure, Kubernetes, PowerShell, Cisco Certified Network Associate (Ccna) Collaboration, Cisco Certified Network Professional (Ccnp) Collaboration

Job Summary
Provides technical expertise to troubleshoot, analyze, and resolve complex issues within the AnywhereNow software stack, with a focus on VoIP and SIP protocols. Analyze log files from AnywhereNow components to resolve customer issues. Troubleshoot SIP flow and trunk problems on Session Border Controllers (SBCs) using PCAP files. Replicate reported bugs in a support lab setting. Identify software bugs and report them to the development team.

Key Responsibilities
AnywhereNow contact center solution support.



Analyze log files from AnywhereNow components to resolve customer issues. Troubleshoot SIP flow and trunk problems on Session Border Controllers (SBCs) using PCAP files. Replicate reported bugs in a support lab setting. Identify software bugs and report them to the development team.

Skill Requirements
Minimum 5 years of experience. Strong knowledge of VoIP systems, SIP protocol (over TLS/TCP/UDP). Deep understanding of Microsoft Azure, Kubernetes, and PowerShell. Background in Unified Communications (UCaaS) or Contact Centers.

Other Requirements
Cisco Certified Network Associate (Ccna) Collaboration (Optional But Valuable)
Cisco Certified Network Skilled (Ccnp) Collaboration (Optional But Valuable)

📌 Senior Administrator Cisco Unified Communications Noida
🏢 HCL Technologies
📍 Noida