Job Description

We are seeking a skilled Field Server Engineer to provide in office support and maintenance for enterprise-grade HP servers and storage systems. The ideal candidate will have hands-on experience managing hardware-related service calls, particularly with HP Pro Liant DL360/DL380, 3PAR, Apollo, Synergy, and HP Tape Libraries.

Key Responsibilities:
Perform in office diagnostics, hardware troubleshooting, and repair of HP server and storage systems.
Handle support calls for HP Pro Liant Servers (DL360/DL380), HP 3PAR Storage, HP Apollo, HP Synergy, and HP Tape Libraries.
Replace server components (motherboards, drives, power supplies, memory, etc.) and perform firmware upgrades.
Collaborate with HP support and logistics to ensure timely resolution of hardware issues.
Maintain documentation of service calls, parts used, and issue resolution details.
Provide guidance and technical assistance to clients on server and storage systems.
Ensure service-level agreements (SLAs)



and client satisfaction targets are consistently met.

Requirements:
Proven experience in handling hardware calls and support for HP servers and storage.
Robust understanding of server architecture, RAID configuration, and SAN/NAS storage systems.
Hands-on experience with HP tools and diagnostics (e.g., Insight Diagnostics, Smart Start, iLO).
Familiarity with data center environments and cabling standards.
Excellent problem-solving and customer service skills.
Willingness to travel to client locations as needed.
Relevant certifications (HP ASE, CompTIA Server+, or similar) are a plus.

Preferred Qualifications:
1+ years of experience in server and storage hardware support.
Prior experience working with enterprise-level clients.
Ability to work independently under minimal supervision.

📌 Server Hardware Engineer Surat (India)
🏢 Aforeserve
📍 India