Technical Lead

Experience: Not Available to Not Available years

Location: Bangalore, India

Skills: ServiceNow HRSD module, JavaScript, Business Rules, Script Includes, UI Policies, UI Actions, Knowledge Management, Record Producers, Service Catalog, Live Agent, Virtual Agent, Access Control, ACLs, HR Security, ServiceNow upgrade processes, release management, indexing, performance tuning, REST API integrations, Agile, Scrum

Job Summary
Solid hands-on experience with the ServiceNow HRSD module, including end-to-end HR case management across COEs, HR services, and lifecycle events. Proficient in ServiceNow scripting (server-side and client-side JavaScript) and core platform configurations such as Business Rules, Script Includes, UI Policies, and UI Actions. Experienced in Knowledge Management, Record Producers, and Service Catalog, with working knowledge of Live Agent/Virtual Agent, HR security, and ACLs. Familiar with ServiceNow upgrades, release management, performance tuning, indexing, and basic REST API integrations,



with experience working in Agile/Scrum environments.

Key Responsibilities
Solid hands-on experience in ServiceNow HRSD module
Valuable understanding of:
• Case Management (COEs, HR Services, HR Lifecycle Events)
• End-to-End HR Case flow
Proficiency in:
• JavaScript (Server-side & Client-side scripting)
• Business Rules, Script Includes, UI Policies, UI Actions
Experience in:
• Knowledge Management
• Record Producers & Service Catalog
Working knowledge of:
• Live Agent / Virtual Agent (NLU preferred)
• Access Control (ACLs) and HR Security
Familiar with:
• ServiceNow upgrade processes and release management
• Indexing concepts and performance tuning
Understanding of Integration basics (REST APIs) is an added advantage
Experience working in Agile/Scrum environments
Skill Requirements
null
Other Requirements
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📌 Technical Lead Bengaluru
🏢 HCL Technologies
📍 Bengaluru