06 Aug
|
HCL Technologies
|
Bengaluru
06 Aug
HCL Technologies
Bengaluru
Senior Process Associate
Experience: Not Available to Not Available years
Location: Bangalore, India
Skills: Not Available
Job Summary
To oversee customer support operations, ensuring productive data management, high-quality interactions, and continuous workflow improvements.
Key Responsibilities
• Direct the resolution of customer queries and issues via email or chat, ensuring swift and effective responses.
• Managing troubleshooting tasks, providing effective solutions, and escalating complex issues to higher levels of support when necessary.
• Evaluate operational workflows, identifying inefficiencies and suggesting enhancements for improvement.
• Ensure the quality and precision of processed data and customer interactions are maintained at the highest standards.
• Oversee the accurate entry, updating, and management of data across multiple systems and databases.
📌 Senior Process Associate Bengaluru
🏢 HCL Technologies
📍 Bengaluru