06 Aug
|
HCL Technologies
|
Noida
06 Aug
HCL Technologies
Noida
Technical Lead (Support & Operations)
Experience: Not Available to Not Available years
Location: Noida, India
Key Responsibilities
• To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA.
• To perform value addition activities such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.
• To participate in Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning.
• To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced.
• To validate analyses (eg. Root Cause Analysis, Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders.
📌 Technical Lead Support & Operations Noida
🏢 HCL Technologies
📍 Noida