Analyst - Help Desk

Experience: Not Available to Not Available years

Location: Hyderabad, India

Skills: Microsoft Office, Veeva, Clinical support

Job Summary
The Analyst - Help Desk is responsible for resolving customers’ requests for assistance on standard commercial and proprietary software and hardware applications in English and other languages over various communication channels, including but not limited to: telephone, e-mail, chat, social media, etc. Core requirements for the Analyst - Help Desk’s role are consistent customer care, maintaining high quality standards, timely reporting, ability to quickly adapt to changing priorities and fluctuations in workflow.

Key Responsibilities
Provide comprehensive support services, to support center customers within the Service Level Agreements; Take all steps to troubleshoot reported issues and resolve or escalate to the appropriate level of competence; Use all available Knowledge Management Tools during the call; Take all necessary steps to ensure customer satisfaction.

Skill Requirements
Positive communication skills, robust Microsoft office knowledge, Veeva knowledge, robust Clinical support experience.

Other Requirements
n/a

📌 Analyst Help Desk Secunderabad
🏢 HCL Technologies
📍 Secunderabad