Senior Administrator - Citrix Server

Experience: Not Available to Not Available years

Location: Lucknow, India

Skills: Citrix Server Administration, Citrix Technologies, Security Measures, Incident Management, Root Cause Analysis, Knowledge Management Practices, Training Methodologies, Problem-Solving Skills

Job Summary
As a Senior Administrator in Support & Operations, you will play a crucial role in delivering advanced technical support for Citrix Server environments. Your expertise will ensure effective troubleshooting and root cause analysis, driving improvements in our service delivery and enhancing customer satisfaction.

Key Responsibilities
Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Providing Support For Citrix Server Environments.
Conduct Root Cause Analysis For Complex Incidents Escalated By Analysts, Implementing Effective Solutions To Resolve Technical And Security Issues In Citrix Infrastructure.
Manage And Update The Knowledge Base, Contribute To Training Programs For Current Team Members,



And Coach Analysts On Best Practices Related To Citrix Server Support.
Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Uninterrupted Operations And Maintain Security Posture.
Enhance Customer Experience And Csat Metrics Through Effective First Call Resolution, Minimizing Rejected Resolutions And Re-Open Cases While Addressing Potential Security Threats.

Skill Requirements
Advanced Proficiency In Citrix Server Administration And Troubleshooting.
Robust Understanding Of Citrix Technologies And Security Measures.
Experience With Incident Management And Root Cause Analysis Methodologies.
Familiarity With Knowledge Management Practices And Training Methodologies.
Excellent Problem-Solving Skills And Ability To Work Collaboratively In A Team Workplace.

Other Requirements
Optional But Valuable Certifications: Citrix Certified Professional (Ccp), Citrix Certified Associate (Cca) In Virtualization

📌 Senior Administrator Citrix Server Lucknow
🏢 HCL Technologies
📍 Lucknow