Process Associate

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: MS Excel, MS Access, MS PowerPoint, Excellent presentation skills, Customer interaction, Excellent Analytical Skills

Job Summary
The primary purpose of this role is to efficiently resolve customer queries via email or chat, manage data accuracy, monitor quality, and identify process improvements.

Key Responsibilities
Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective Resolution.
Accurately Enter, Update, And Manage Data In Various Systems And Databases.
Troubleshooting Problems, Providing Solutions, And Escalating Issues To Higher Levels Of Support When Necessary.




Monitor And Ensure The Quality And High Accuracy Of Processed Data And Customer Interactions.
Identify Inefficiencies And Suggest Improvements To Enhance Operational Workflows.

Skill Requirements
Creation of response documents for customer/client
Backlog order management
Tracking of orders
Quality Check
Sound knowledge in MS - Excel, MS - Access & PowerPoint.
Excellent communication and presentation skills / customer interaction
Excellent Analytical Skills

Other Requirements
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📌 Process Associate Chennai
🏢 HCL Technologies
📍 Chennai