Administrator - CheckPoint PPC (Software), Cloud Security

Experience: Not Available to Not Available years

Location: Noida, India

Skills: Checkpoint, Cisco ASA, Firewall Configurations, Perimeter Security Solutions, Incident Management Processes, Network Security Protocols, Root Cause Analysis, Analytical Skills, Checkpoint Certified Security Administrator (CCSA), Cisco Certified Network Associate (CCNA) Security

Job Summary
The Support Operations Administrator plays a crucial role in maintaining the integrity and performance of security solutions. This position is responsible for independently resolving technical issues, providing on-call support, and conducting root cause analysis to enhance customer satisfaction and operational efficiency.

Key Responsibilities
Provide Technical Support By Troubleshooting And Resolving Incidents Related To Checkpoint And Cisco Asa Firewalls, Ensuring Adherence To Quality Standards And Regulatory Requirements.
Conduct Root Cause Analysis For Escalated Support Issues, Implementing Effective Solutions To Prevent Recurrence And Enhance System Reliability.




Engage In Knowledge Base Management Activities, Updating Documentation, And Training Current Analysts To Foster A Culture Of Continuous Improvement.
Independently Manage And Resolve Support Tickets Within The Agreed Service Level Agreements (Slas), Ensuring Timely And Effective Solutions.
Enhance Customer Experience By Achieving First Call Resolution Rates And Minimizing Case Reopens Through Thorough Problem-Solving And Communication.

Skill Requirements
Proficiency In Checkpoint And Cisco Asa Firewall Configurations And Troubleshooting.
Solid Understanding Of Perimeter Security Solutions And Incident Management Processes.
In-Depth Knowledge Of Network Security Protocols And Best Practices.
Solid Analytical Skills For Conducting Root Cause Analysis And Implementing Corrective Actions.

Other Requirements
Relevant Certifications Such As Checkpoint Certified Security Administrator (Ccsa) Or Cisco Certified Network Associate (Ccna) Security Are Optional But Valuable.

📌 Administrator Checkpoint Ppc Software , Cloud Security Noida
🏢 HCL Technologies
📍 Noida