06 Aug
|
HCL Technologies
|
Madurai
06 Aug
HCL Technologies
Madurai
Administrator (Tools & Automation)
Experience: Not Available to Not Available years
Location: Madurai, India
Skills: Not Available
Job Summary
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
To adhere to quality standards, regulatory requirements and company policies.
To provide support for on call escalations and doing root cause analysis of given issue.
Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
To independently resolve tickets within agreed SLA of ticket volume and time.
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Skill Requirements
null
Other Requirements
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📌 Administrator Tools & Automation Madurai
🏢 HCL Technologies
📍 Madurai