Senior Administrator - Install Shield

Experience: Not Available to Not Available years

Location: Others, India

Skills: Installshield, Root Cause Analysis, Knowledge Management, Training Methodologies, Installshield Certified Qualified, ITIL Foundation Certification

Job Summary
The Senior Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position involves troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions to enhance customer satisfaction and ensure compliance with quality standards and regulatory requirements.

Key Responsibilities
Provide Advanced Technical Support By Utilizing Installshield To Troubleshoot Complex Incidents, Conduct Root Cause Analysis, And Implement Effective Solutions For Technical And Security Issues.
Collaborate With Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And A Robust Security Posture Through The Effective Use Of Installshield.
Engage In Knowledge Base Management By Creating And Updating Documentation, Ensuring That Best Practices And Troubleshooting Guidelines Are Accessible For Future Reference.




Conduct Training Sessions And Coaching For Recent Analysts To Enhance Their Understanding And Proficiency In Installshield, Fostering A Culture Of Knowledge Sharing And Continuous Improvement.
Drive Customer Satisfaction By Ensuring First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Security Threats To Maintain Positive Customer Experience And High Csat Scores.

Skill Requirements
In-Depth Knowledge Of Installshield And Its Application In Managing Software Installations And Configurations.
Robust Troubleshooting Skills With The Ability To Analyze Complex Technical Issues And Implement Effective Solutions.
Familiarity With Quality Standards, Regulatory Requirements, And Company Policies Related To Support Operations.
Excellent Communication And Interpersonal Skills To Collaborate Effectively With Cross-Functional Teams.
Proficient In Knowledge Management And Training Methodologies To Support Team Development.

Other Requirements
Optional But Valuable: Installshield Certified Professional
Optional But Valuable: Itil Foundation Certification

📌 Senior Administrator Install Shield Mumbai (India)
🏢 HCL Technologies
📍 India