SME - Asset Management, ServiceNow

Experience: Not Available to Not Available years

Location: Noida, India

Skills: Asset Management, ITIL, ServiceNow, BMC Remedy, CA Service Desk Manager, Avanti Tools, Analytical Skills, Presentation Skills, Documentation Standards, Process Improvement Methodologies

Job Summary
Servicenow SME Virtual Assistant

Key Responsibilities
Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents Using Asset Management And Itil Frameworks, Adhering To The Agreed Slas.
Mentor Team Members And Administrators While Preparing Standard Operating Procedures And Maintaining Effective Documentation, Enhancing Operational Efficiency And Knowledge Sharing.
Validate Change Order Implementation Plans And Human Error Compliance, While Actively Participating In Capacity Planning To Ensure Resource Optimization.




Facilitate Positive Customer Feedback And Satisfaction By Actively Engaging In Customer Meetings, Identifying Challenges, And Proposing Effective Solutions.
Conduct Thorough Analyses, Including Root Cause And Trend Analysis, To Validate Reports And Facilitate Performance Improvements, Presenting Findings To Key Business Stakeholders.

Skill Requirements
In-Depth Knowledge Of Asset Management And Itil Best Practices
Proficient In Servicenow, Bmc Remedy, Ca Service Desk Manager, And Avanti Tools
Robust Analytical Skills To Perform Root Cause And Trend Analysis
Excellent Communication And Presentation Skills For Stakeholder Engagement
Familiarity With Documentation Standards And Process Improvement Methodologies

Other Requirements
N/A

📌 Sme Asset Management, Servicenow Noida
🏢 HCL Technologies
📍 Noida