Senior Administrator - Wireless Networking

Experience: Not Available to Not Available years

Location: Noida, India

Skills: SDWAN, Wireless WLAN (Cisco), Incident Management, Root Cause Analysis, Knowledge Management, Training Methodologies, Cisco Certified Network Associate (CCNA), Cisco Certified Network Skilled (CCNP), ITIL Foundation Certification

Job Summary
The Sr Administrator for Support & Operations plays a crucial role in delivering advanced technical support and troubleshooting for LAN/WAN, Wireless WLAN (Cisco), and SDWAN solutions. This position is essential for ensuring customer satisfaction through effective incident resolution and implementing robust security measures. The role demands a proactive approach to managing complex technical issues and contributing to continuous improvement initiatives.

Key Responsibilities
Provide Advanced Technical Support By Troubleshooting Complex Incidents Related To Sdwan And Wireless Wlan Technologies, Ensuring Timely Resolution And Adherence To Quality Standards.
Conduct Thorough Root Cause Analysis For Escalated Incidents, Implementing Effective Solutions To Mitigate Recurring Issues And Enhance System Reliability.




Engage In Knowledge Management By Updating And Maintaining The Knowledge Base, And Training Recent Staff To Foster A Culture Of Continuous Learning And Improvement.
Collaborate With Cross-Functional Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Solid Security Posture.
Enhance Customer Experience And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions And Re-Open Cases, While Actively Identifying And Addressing Potential Security Threats.

Skill Requirements
Solid Proficiency In Sdwan And Wireless Wlan (Cisco) Technologies.
In-Depth Understanding Of Network Troubleshooting And Incident Management.
Experience With Root Cause Analysis And Implementation Of Corrective Actions.
Familiarity With Knowledge Management Practices And Training Methodologies.

Other Requirements
Optional But Valuable Certifications: Cisco Certified Network Associate (Ccna), Cisco Certified Network Professional (Ccnp) In Routing And Switching Or Wireless, And Itil Foundation Certification.

📌 Senior Administrator Wireless Networking Noida
🏢 HCL Technologies
📍 Noida