Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Experience: Not Available to Not Available years

Location: Gautam Buddha Nagar, India

Skills: RDP, BeyondTrust, Bomgar, VDI, Windows OS, macOS, Microsoft Office, Active Directory, Intune, SCCM, JAMF, MDM solutions, VPNs, DNS, firewalls, bandwidth issues, ITIL

Job Summary
We are looking for a Remote Desktop Support Engineer to provide timely and effective remote technical assistance to end users. The role involves diagnosing, troubleshooting, and resolving hardware, software, and network-related issues using remote support tools while ensuring high levels of customer satisfaction and adherence to ITIL processes.

Key Responsibilities
• Provide remote technical support to end-user desktops, laptops, and peripherals using approved remote access tools (RDP, BeyondTrust/Bomgar, VDI, etc.).
• Diagnose and resolve Windows/macOS, application, OS, and hardware-related issues (PC break/fix, performance, boot issues).
• Troubleshoot Remote Desktop Services (RDS), VPN connectivity, application access, and network-related problems.
• Perform user onboarding/offboarding, account setup, password resets, and access-related requests.
• Support system re-imaging, BIOS-level troubleshooting,



IMAC tasks (Install, Move, Add, Change).
• Follow ITIL processes for Incident, Problem, and Request Management while meeting defined SLAs.
• Document incidents, root causes, and resolutions; update knowledge base (KB) articles regularly.
• Escalate unresolved or complex issues to the appropriate L2/L3 teams with proper documentation.
• Maintain a high standard of customer service, ownership, and communication throughout issue resolution.

Required Skills & Competencies
• Solid knowledge of desktop technologies and protocols (RDP, VDI).
• Hands-on experience with Windows OS, macOS, and Microsoft Office.
• Working knowledge of Active Directory (user accounts, groups, password resets).
• Experience with endpoint management tools such as Intune, SCCM, JAMF, or other MDM solutions.
• Basic to intermediate network troubleshooting skills (VPNs, DNS, firewalls, bandwidth issues).
• Excellent verbal and written communication skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Willingness to work in rotational shifts and a quick-paced support setting.
• Willingness to take inbound calls.

📌 Administrator Miscrosoft Windows,microsoft Servers Rds,touch Ser Noida
🏢 HCL Technologies
📍 Noida