Track Lead - Cisco Unified Communications

Experience: Not Available to Not Available years

Location: Noida, India

Skills: On-Premise Cisco Collaboration Technologies, Problem-Solving Skills, Leadership, Mentoring Abilities, Operational Management Principles, Continuous Improvement Methodologies, Cisco Certified Network Associate (CCNA) Collaboration, Cisco Certified Network Qualified (CCNP) Collaboration

Job Summary
The Track Lead for Support & Operations plays a critical role in managing operational efficiency and driving continuous improvement within the team. This position emphasizes problem-solving, adherence to client SLAs, and the empowerment of team members through effective leadership and communication. The Track Lead ensures that the support team meets client expectations while fostering a culture of innovation and excellence.

Key Responsibilities
Enhance Operational Efficiency By Implementing And Optimizing On-Premise Cisco Collaboration Systems, Ensuring Accurate Management Reporting And Streamlined Information Flow.
Analyze Client Requirements And Ensure The Support Team Effectively Utilizes On-Premise Cisco Collaboration Tools To Meet And Exceed Client Expectations.




Lead And Mentor The Project Team, Fostering Transparent Communication Regarding Project Goals And Leveraging On-Premise Cisco Collaboration Technologies To Achieve Them.
Drive Innovation In Process Development By Proposing Recent Ideas And Improvements Related To On-Premise Cisco Collaboration Solutions, Contributing To Overall Organizational Progress.
Provide Tailored Solutions Using On-Premise Cisco Collaboration Capabilities That Align With Customer Needs, Ultimately Leading To Enhanced Business Outcomes.

Skill Requirements
Proficient In On-Premise Cisco Collaboration Technologies.
Strong Problem-Solving Skills And The Ability To Analyze Client Requirements Effectively.
Excellent Leadership And Mentoring Abilities, With A Focus On Team Empowerment.
Solid Understanding Of Operational Management Principles And Continuous Improvement Methodologies.

Other Requirements
Optional But Valuable: Cisco Certified Network Associate (Ccna) Collaboration.
Optional But Valuable: Cisco Certified Network Qualified (Ccnp) Collaboration.

📌 Track Lead Cisco Unified Communications Noida
🏢 HCL Technologies
📍 Noida