THE WORK: Explore recent opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative setting where learning and contribution are valued. Join us in this exciting journey and make a meaningful impact.
Ensure production systems are available and operating according to defined service level agreements.
Drive incident and outage resolution and maintain clear communication throughout the process.
Facilitate the restoration of service to the production setting efficiently and effectively.
Establish and maintain disaster recovery procedures to safeguard critical operations.
Maintain data retention practices in alignment with organizational policies.
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk Management.
It is advantageous to have prior experience in relevant related skills.