Sr Tower Lead (Tools & Automation)

Experience: Not Available to Not Available years

Location: Noida, India

Skills: AWS WorkSpaces 2.0, Citrix Cloud, Azure Virtual Desktop, cloud platforms, VDI, networking, security, technical documentation, incident analysis, automation

Job Summary
Support analysis of business and technical requirements for VDI
Provide advice on best practices and available deployment options
Assess compliance of VDI solution with organizational requirements
Collaborate with IT architects to design optimal VDI infrastructure
Define specifications for networking, security, policies etc.
Assist technical team in configuring VDI setting
Participate in TEP, tests and analyze results
Recommend improvements and automation for better workplace management
Identify and resolve performance and compliance issues during implementation
Create technical and operational documentation for VDI solution
Support IT team and end users in understanding and managing new environment
Assist in incident analysis and troubleshooting during TEP phase

Experience Requirements (Essential):




Ensure architectural understanding of platforms throughout project delivery
Can take ownership of technical issues and blockers and resolve them independently
Seasoned expert in cloud platforms with over 10 years of experience
Deep technical knowledge and industry best practices for designing, deploying and optimizing VDI in cloud
Experience with AWS WorkSpaces 2.0, Citrix Cloud or Azure Virtual Desktop
Understanding of complex cloud architectures and VDI solutions
Ability to ensure selection of efficient, secure, and scalable solution tailored to organizational needs

Key Responsibilities
To ensure generation of tower level EE & EN revenue
To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
To manage Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
To ensure positive customer satisfaction and develop recent initiatives/ frameworks to improve the same
To manage and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives

📌 Sr Tower Lead Tools & Automation Noida (India)
🏢 HCL Technologies
📍 India