Associate Customer Support Engineer

Experience: Not Available to Not Available years

Location: Chennai

Skills: Terminal Operating System, N4, Master Terminal, Octopi, analytical skills, technical skills, account management, leadership skills, organizational skills

Job Description
Responsibilities The Support Engineer works directly with Kaleris/Navis customers supporting our Terminal Operating System (TOS) products like N4, Master Terminal and Octopi, manages customer accounts and works as part of a team providing technical solutions globally. As a Support Engineer you will:
• Support and troubleshoot software applications
• Manage customer cases/issues to resolution
• Verify, reproduce and isolate faults reported by the Customer(s)
• Answer customer questions; perform detailed investigation work to be carried out in order to provide an answer
• Serve as customer advocate throughout the customer lifecycle
• Must be willing to work in shift based on business need
• Analytical approach and interest in solving difficult problems and strong technical and troubleshooting skills




• Ability to learn and adopt new technologies and services
• Account management work on assigned accounts such as conducting conference calls, case reviews, assist with project go-lives and other account related opportunities
• Must be willing to travel based on business needs and have the ability to work extended hours under tight deadlines to successfully meet objectives

Requirements
• B.E / B.Tech in Computer Science or IT related disciplines with cumulative GPA 7.5 or higher
• Excellent written and assertive oral communications skills in English
• A robust and inherent desire to serve Customers
• Detail oriented, hardworking and self-motivated
• Able to multi-task and successfully meet objectives
• Robust leadership and organizational skills
• Able to work extended hours under tight deadlines
Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

📌 Associate Customer Support Engineer Chennai
🏢 Kaleris
📍 Chennai