Officer, Video KYC Support, Consumer Banking Group

Experience: Not Available to Not Available years

Location: Pune-DBIL

Skills: MS Excel, MS Word, MS PowerPoint, Finacle, Call Centre Tools, CMS, Customer Centric Approach, Solid interpersonal skills, Analytical skills, Problem-solving skills, Organizational skills

Job Purpose
Provide a brief overview of the position, including its purpose and contribution to the organization. The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience.

Key Accountabilities
Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements
Verifying customer identity and documents during live video interactions
Ensuring adherence to regulatory and internal quality standards
Handling customer queries professionally during the verification process
Maintaining accurate records and updating systems in real time

Job Duties & responsibilities
KYC Processing
Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to. All KYC call requests must be serviced as per defined SL without deviation. KYC exceptions if any,



need to be duly escalated as per defined approval matrix. All required disposition and interactions with customer to be duly recorded / documented in the relevant system
Continuously review the internal monitoring process and identify areas of improvement.

Education / Preferred Qualifications
Degree holder
Certifications in the areas of Operations, MS office will be an advantage.

Core Competencies
Solid interpersonal & verbal and written communications skills
Positive, effective and engaging skills. Calling skills preferred
Basic analytical skills
Good judgement and problem-solving skills
Able to organize information in a structured manner
Good interpersonal and communication skills (English, Hindi & Marathi)
Ability to handle sensitive customer data with confidentiality
Problem-solving ability and presence of mind
Need to have Customer Centric Approach

Technical Competencies
Proficient in MS office tools, Ms Excel, Power point, Word
Knowledge of Finacle, Call Centre Tools, CMS preferred.

Job: Customer Service
Schedule: Regular
Employee Status: Full time

📌 Officer, Video Kyc Support, Consumer Banking Group Pune
🏢 DBS Bank
📍 Pune