Sr Technical Lead (Support & Operations)

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: Information Security, NextGen SOC, SOC Analyst, Security Event Analysis

Job Summary
To ensure on-time resolution of escalations/complex incidents, provide technical guidance to the team and ensure positive customer satisfaction.

Key Responsibilities
To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA.
To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment,



facilitating effective communication and presentation to key business stakeholders as & when required.
To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning.
To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced.
To validate analyses (eg. Root Cause Analysis, Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders.

Skill Requirements
Information Security - NextGen SOC
Skill - SOC Analyst
Sub Skill - Security Event Analysis
Other Requirements
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📌 Sr Technical Lead Support & Operations Chennai
🏢 HCL Technologies
📍 Chennai