06 Aug
|
Globiva Services Private
|
Hyderabad
06 Aug
Globiva Services Private
Hyderabad
Answer inbound customer calls and resolve queries related to banking services and products.
Provide accurate and timely information while maintaining high service quality.
Build positive customer relationships by ensuring transparent communication in English and regional language.
Maintain detailed records of customer interactions in the system.
Escalate unresolved or complex issues to the appropriate department.
Meet daily/weekly performance metrics like call handling time, resolution, and quality.
Ensure compliance with company policies, process guidelines, and regulatory requirements.
📌 Customer Service Inbond Process Hyderabad
🏢 Globiva Services Private
📍 Hyderabad