Key Responsibilities
Handle existing customer accounts and take orders through calls, WhatsApp, email, and other communication channels.
Develop and maintain robust relationships with international clients.
Identify and acquire new customers through social media, online platforms, and direct outreach.
Coordinate product promotions on platforms such as Instagram, Websites, and Etsy.
Follow up with customers for payments and account-related matters.
Share catalogues, product videos, CAD designs, and other information as required by customers.
Review customer orders and coordinate with Production, CAD, Diamond, and Dispatch teams for timely execution.
Monitor urgent orders and ensure on-time delivery.
Verify sales invoices and maintain sales records.




Send periodic customer statements and resolve account-related queries.
Coordinate export/import activities related to repair and replacement orders.

Required Skills
Valuable communication and customer handling skills.
Sales and business development mindset.
Knowledge of social media and online marketing.
Basic computer skills (MS Excel, Email, WhatsApp).
Solid follow-up and coordination abilities.

Preferred Experience
1–3 years of experience in Sales, Marketing, Customer Service, or Business Development.
Experience in Jewellery / Diamond Industry will be preferred.

📌 Sales & Marketing Executive Surat
🏢 shish jewels
📍 Surat