Technical Lead

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: Service Cloud, Experience Cloud, Sales Cloud, Field Service, Admin, App Builder

Job Summary
Provide L1.5–L2 support: user issues, access management, basic configuration, report/dashboard fixes, portal user support (login, access, case submission), and ticket triage. Escalate complex issues to L3 with proper documentation. Support minor Sales/Field Service tickets.

Key Responsibilities
Provide L1.5–L2 support: user issues, access management, basic configuration, report/dashboard fixes, portal user support (login, access, case submission), and ticket triage. Escalate complex issues to L3 with proper documentation. Support minor Sales/Field Service tickets.

Skill Requirements
Service Cloud (primary), Experience Cloud (basic), Sales Cloud basics, Field Service exposure, Admin (must), App Builder (preferred)

Other Requirements
null

📌 Technical Lead Chennai (India)
🏢 HCL Technologies
📍 India