Sr Administrator (Support & Operations)

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: Analytical skills, Problem-solving skills, Stakeholder management, ITIL Foundation certification, ITIL Practitioner certification, Experience with cloud platforms, Experience with hybrid settings, Familiarity with performance testing tools, Familiarity with performance testing methodologies

Job Summary
The Sr Administrator (Support & Operations) will be responsible for managing and optimizing capacity and performance across various IT services and systems.

Capacity Management
The role involves ensuring that the IT infrastructure can meet current and future business demands.

Key Responsibilities
• Develop and maintain the Capacity Plan aligned with business objectives.
• Forecast future capacity requirements based on usage trends and business growth.
• Perform sizing and modeling for recent services and systems.
• Monitor resource utilization across compute, storage, and network components.




• Analyze performance data and report against SLA targets.
• Identify opportunities for optimization and cost reduction.
• Raise incidents when capacity thresholds are breached.
• Assess the impact of proposed changes on capacity and performance.
• Support performance testing for current or upgraded systems.
• Maintain accurate documentation of capacity-related processes and plans.
• Ensure compliance with ITIL and organizational standards.
• Act as the focal point for capacity and performance issues.

Skill Requirements
• Analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Ability to work under pressure and manage multiple priorities.

Other Requirements
• ITIL Foundation or Practitioner certification.
• Experience with cloud platforms and hybrid environments.
• Familiarity with performance testing tools and methodologies.

📌 Sr Administrator Support & Operations Chennai
🏢 HCL Technologies
📍 Chennai