Key Responsibilities
Follow up with customers regarding pending loan EMIs and overdue payments.
Conduct regular field visits to customer locations for payment collection and recovery.
Explain outstanding amounts, repayment schedules, and available payment options.
Maintain qualified and positive relationships with customers.
Negotiate suitable repayment arrangements as per company policies.
Achieve daily, weekly, and monthly collection targets.
Update customer payment details and collection activities in the company system or mobile application.
Prepare and submit daily collection reports and MIS updates.
Identify overdue and high-risk accounts and report them to the reporting manager.
Resolve customer payment-related queries and escalate unresolved issues when required.
Coordinate with the sales, credit, and operations teams for collection-related matters.
Ensure all collection activities follow company policies, applicable regulations, and ethical standards.