Administrator (Support & Operations)

Experience: Not Available to Not Available years

Location: Thiruvananthapuram, India

Skills: Hardware Asset Management (HAM), IMACD lifecycle processes, asset management systems, AMDB, CMDB, discovery tools, asset tracking tools, Intune, SCCM, analytical skills, reconciliation, validation, reporting, ServiceNow

Job Summary
The IT Asset Management (HAM) Associate is responsible for overseeing the end-to-end lifecycle of IT hardware assets, ensuring SLA adherence, accuracy of asset records, compliance with governance standards, and effective coordination across OSS teams, stakeholders, and operations. The role also focuses on asset monitoring, reconciliation, reporting, and process compliance to maintain data integrity across system

Key Responsibilities
Asset Operations & SLA Monitoring
Reconciliation & Data Accuracy
Supply Chain Management & delivery tracking




Inventory & Asset Tracking
Audit & Compliance
Demand Planning & Analysis
Reporting & Stakeholder Management

Skill Requirements
Robust knowledge of Hardware Asset Management (HAM) and IMACD lifecycle processes.
Experience in working with asset management systems/databases (AMDB/CMDB).
Familiarity with discovery and asset tracking tools (e.g., Intune, SCCM).
Robust analytical skills for reconciliation, validation, and reporting.
Attention to detail with a focus on compliance and audit readiness.
Ability to coordinate with cross-functional teams and stakeholders.
Valuable communication and presentation skills for governance meetings.

Other Requirements
ServiceNow

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