About the Prospect
The Experience Centre Manager will be responsible for managing the overall operations of the premium Fitness & Wellness Experience Centre in Gurugram. The role involves delivering exceptional customer experiences through equipment demonstrations, personalized consultations, trial sessions, sales generation, and maintaining high standards of safety, hygiene, and operational efficiency.
Role & Responsibilities
Manage day-to-day operations of the Experience Centre, including customer handling, equipment demonstrations, fitness consultations, and trial sessions.
Drive sales through upselling home gym packages, organizing wellness workshops/events, and developing partnerships with gyms, trainers, and corporates.
Monitor inventory of demo units, accessories, and consumables while ensuring proper maintenance and hygiene of all equipment.
Ensure strict adherence to safety protocols, daily equipment inspections, and fitness industry compliance standards to prevent injuries during demos and trials.
Handle customer feedback, product usability concerns, sizing issues, and warranty-related queries professionally.
Analyse footfall, trial-to-sale conversions, CRM data,



and showroom performance to improve customer engagement and revenue generation.
Promote the Experience Centre through social media activities, local events, influencer collaborations, and fitness/wellness campaigns.
Build robust B2B relationships with gyms, trainers, and corporate clients for bulk business opportunities.
Prepare monthly operational and sales reports, including revenue performance and showroom productivity metrics.

Candidate requirements:
Graduate/Postgraduate in Management, Sports Science, Engineering, or related field
10+ years of relevant experience in Fitness & Wellness / Experience Centres.
Experience in handling HNI clients and high-value product environments
Exposure to international vendors and fitness equipment preferred
Solid client engagement and presentation skills
Deep understanding of fitness & wellness equipment and solutions
Knowledge of international standards and industry practices
Excellent communication and stakeholder management
High level of ownership, professionalism, and attention to detail
Ability to combine experience delivery with business outcomes

📌 Ec Manager Gurugram
🏢 THE INDIA FITNESS CONNECT PRIVATE
📍 Gurugram