Customer Success Specialist | Skillfyme

On-site Rotational Shift | Full time

About Skillfyme

Skillfyme is an EdTech company focused on delivering outcome-driven skill development programs that help learners become future-ready. We partner with institutions to empower students with practical competencies for real-world success.

What You Will Do

As a Customer Success Specialist, you will own the learner journey end-to-end — from enrollment to lifelong success. You will ensure high engagement, satisfaction, and successful outcomes for every learner.

Key Responsibilities
Manage learner success from onboarding through long-term engagement
Track progress, ensure program adoption & address learning gaps
Build strong relationships with learners, parents & institutional stakeholders




Conduct support/ review calls and drive retention & renewals
Monitor performance metrics and share insights for improvement
Collaborate across teams for smooth execution of programs

What You Bring
Experience in EdTech (Plus)
Experience in customer success / academic operations preferred
Excellent communication & relationship-building skills
Solid problem-solving and ownership mindset
Comfortable working in rotational shifts
Passion for learner success & continuous improvement

Why Skillfyme
High-impact role shaping learner outcomes
Growth opportunities in a rapid-scaling EdTech company
Performance-driven rewards

📌 Customer Success Specialist Bengaluru
🏢 Skillfyme
📍 Bengaluru