CRM Management
Develop and implement CRM strategies to improve customer acquisition, retention, and loyalty.
Maintain and update customer databases with accurate information.
Track customer purchase history, preferences, and engagement activities.
Design and execute customer loyalty programs, referral programs, and retention campaigns.
Monitor customer feedback and resolve customer concerns promptly.
Generate CRM reports and customer insights for management review.

Sales Management
Achieve monthly, quarterly, and annual sales targets.
Manage and support showroom, retail, wholesale, and online sales activities.
Develop relationships with key customers, corporate clients, and channel partners.
Identify current business opportunities and expand customer base.
Monitor sales performance and implement strategies to maximize conversions.
Coordinate with inventory and production teams to ensure product availability.

Marketing & Brand Promotion
Plan and execute marketing campaigns for jewellery collections, festive promotions, exhibitions, and events.
Manage digital marketing activities including social media,



email marketing, WhatsApp marketing, and online promotions.
Coordinate with advertising agencies, designers, photographers, and influencers.
Conduct market research and competitor analysis.
Develop promotional materials, catalogues, and branding initiatives.
Monitor campaign effectiveness and ROI.

Customer Engagement
Organize customer events, exhibitions, launches, and VIP customer programs.
Build robust customer relationships to increase repeat business.
Handle high-value customer interactions and personalized sales initiatives.
Ensure excellent customer service standards across all customer touchpoints.

Reporting & Analysis
Prepare sales forecasts and marketing performance reports.
Analyze customer trends, sales data, and campaign results.
Track KPIs such as customer retention, conversion rates, repeat purchases, and customer lifetime value.

Pay: ₹20,000.00 - ₹35,000.00 per month

Perks:
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Work Location: In person

📌 Customer Relationship And Sales & Marketing Manager From Jewellery Industry Only Charni Road
🏢 Nornament Designers
📍 Charni Road