Support Lead

Experience: Not Available to Not Available years

Location: Gautam Buddha Nagar, India

Skills: Articulate 360, Canva, Camtasia, AI tools, Success Factor LMS

Job Summary
To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.
• Development curricula for internal certifications in organization owned LMS, as well as creating channel, learning journey for external platform like Percipio courses on Skillsoft portal.
• Responsible for testing and maintaining courses/content and learning tracks in LMS.
• Providing technical support to recent users and resolve issues through SSD by liaising with SF technical team.
• Proficient in Articulate 360, Canva, Camtasia,



AI tools like Synthesia.
• Preferrable experience in Success Factor LMS

Key Responsibilities
1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the team’s performance.
Skill Requirements
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Other Requirements
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