Workspace Delivery Coordinator

Experience: 1 to 3 years

Location: Mumbai, MH

Skills: MS Office, Google Drive, Client Management, Service Excellence, Data Analysis

Company Overview
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves
This position is in its nature proactive and focused on the detail, to ensure workspace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements “works every time”, while maintaining safe working practices throughout all we do. The role oversees the day-to-day service delivery by the Workspace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workspace Experience team to ensure gearing of the service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. A key aspect of this role is engagement with other service partners to deliver on consistency of service to Occupants and Guests.

MAJOR RESPONSIBILITIES
Transforming to the Workspace Team of the future
Commitment to deliver the best level of service every time through obsessive level of attention to detail
Ensures resets back to agreed format, including owning Clear Deck policy / and associated reporting to Workspace Experience team to allow for onward sharing with LOBs
Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workspace

Client/Stakeholder Management (in support of the Site Lead)
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Operations Management
Functional operational control to deliver excellence every time
Managing Soft services related operations
Interfacing with the pest control for carrying out the pest control activities at the facility.
Interacting with the Housekeeping vendor,



collecting all documents from the vendor for compliance audit
Taking facility rounds and find out snags and raising tickets for the same
Preparing the Daily/Weekly and Monthly reports
Ownership of the Day to day administration, including reports generation of the stocks tracker.
Follow up and close the tickets logged
Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions
Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints
Involve in Vendor staff Training & Development.
Implement service tasks, procedures and policies and measure performance
Provide comprehensive workspace management for the office premises
Be able to resolve problems or improve operations
Implementation of service task, procedures, and policies
Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
Report building incident following with set escalation channels with measures and solutions
Coordinate, manage and oversee vendors to perform a wide range of workspace-related services
Work with all related parties on timely delivery of all services
When necessary, raise risks to Workspace Experience Site Lead for further investigation
Continuous Improvement implementation
Cost saving mind-set that drives value for service as every level
Conduct data analysis report when necessary

Sound like you?
To apply you need to be:
Maintain a professional, polite, and considerate manner at all times
Adhere to presentation standards as per the personal appearance guidelines
At least 1 - 3 years of experience within a Front of House or Workplace/Employee Experience role in a corporate environment / hospitality / serviced office / events management
Self-motivated individual committed to service excellence
Ability to demonstrate empathy, good communicator, confident, friendly, and engaging
Skilled in guest/client service and confident in striving for excellence
Must be computer literate including MS office, Google drive
Ability to use own initiative and take ownership




Should have an excellent and positive “can do attitude” and a great team player and supporter
Able to work in a rapid, and pressured environment providing a discreet and personalised service.

What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep your ambitions in sight and imagine where JLL can take you. Apply Today!

Location: On-site –Mumbai, MH
Scheduled Weekly Hours: 48
Job Tags: If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

📌 Workspace Delivery Coordinator (Mumbai)
🏢 JLL
📍 Mumbai