Sr Engineer (Support & Operations)

Experience: 3 to 6 years

Location: Lucknow, India

Skills: Red Hat, Oracle Linux 7.x, Oracle Linux 8.x, Oracle Linux 9.x, User Account administration, File system administration, Printer administration, Patch installation, Upgrades, System performance tuning, AWS, Azure, OCI, Shell Scripting, Ansible, Good documentation skills, Customer handling skills, Aptitude to learn new technologies

Job Summary
Responsibilities :-
- Adhering to SLAs
- Mentoring / Training Team Members
- Handling tickets / requests
- Perform root cause analysis
- Troubleshooting technical issues
- Defining processes and ensuring that the processes are adhered to
- Oversees and is responsible for successful completion of Installation, configuration and migration
- Ensure maximum uptime according to the SLA
- Suggests new technologies and design changes
- Monitoring and maintaining SLA requirements by the team members
- Planning Backup/Restoration Strategy for 24x7 operation support
- Suggesting patches/upgrades to maintain security level
- Testing / Auditing/processes as required from time to time
- Identify Skill gaps and plan for training / knowledge updating
- Working on SNOW tickets (Incident/Change/Problem Management)

Key Responsibilities
1. Red Hat or Oracle Linux 7.x/8.x/9.x Administration and management.
2. User Account administration
3. File system and Printer administration
4. Patch installation and upgrades
5. Fine-tune the system for optimal performance
6. Troubleshooting OS and related issues
7. Knowledge of cloud environment (AWS/Azure/OCI)
8. Network knowledge and troubleshooting
9. Shell Scripting knowledge
10. Knowledge of Ansible

Skill Requirements
General Description
Responsibilities :-
- Adhering to SLAs
- Mentoring / Training Team Members
- Handling tickets / requests
- Perform root cause analysis
- Troubleshooting technical issues




- Defining processes and ensuring that the processes are adhered to
- Oversees and is responsible for successful completion of Installation, configuration and migration
- Ensure maximum uptime according to the SLA
- Suggests new technologies and design changes
- Monitoring and maintaining SLA requirements by the team members
- Planning Backup/Restoration Strategy for 24x7 operation support
- Suggesting patches/upgrades to maintain security level
- Testing / Auditing/processes as required from time to time
- Identify Skill gaps and plan for training / knowledge updating
- Working on SNOW tickets (Incident/Change/Problem Management)

Technical Requirements
1. Red Hat or Oracle Linux 7.x/8.x/9.x Administration and management.
2. User Account administration
3. File system and Printer administration
4. Patch installation and upgrades
5. Fine-tune the system for optimal performance
6. Troubleshooting OS and related issues
7. Knowledge of cloud environment (AWS/Azure/OCI)
8. Network knowledge and troubleshooting
9. Shell Scripting knowledge
10. Knowledge of Ansible

Soft Skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Should have a positive customer handling skills
- High level of acceptance
- Can drive HCL’s value and its methodology
Should have good communication and customer interaction skills.
Must have aptitude and attitude to learn / work on new technologies.

Other Skills / Experience
- Worked on Production systems
- Experience with OS, Installation, Upgrades and Patching
- Working knowledge of cloud environment
- Datacenter understanding
- Knowledge of DevOps is a Plus

Years of Experience
Total : 3- 6 Years of experience
Relevant : 3+ years of hands-on experience and proficiency in managing and maintaining a medium/large environment (at least 100-200 Servers)

Certification requirements
Other Requirements
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📌 Sr Engineer (Support & Operations) (Lucknow)
🏢 HCL Technologies
📍 Lucknow