Sr Administrator (Support & Operations)

Experience: Not Available to Not Available years

Location: Gautam Buddha Nagar, India

Skills: Windows Operating systems, Active Directory, Exchange, ITSM ticketing tools, Remedy, HP Service Center, Peregrine Service Center, ServiceNow, Remote desktop connectivity applications, SMS, Bomgar, WebEx, Live Meeting, MS Office Suite, MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Visio, Internet browsers, VPN, Adobe Acrobat, Winzip, documentation skills, customer handling skills, problem solving skills, team player, technical expertise, interpersonal effectiveness, concern for order and quality

Job Summary
HELPDESK L2

Key Responsibilities
Phone/Email/Chat support experience necessary.
• Technical helpdesk or technical call center experience is necessary.
• Disciplined, systematic problem solving skills required.
• Hands-on work experience with the following:
• Windows Operating systems
• Clients: Windows
• Servers Knowledge:
• Knowledge of Active Directory, Exchange
• ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center, ServiceNow
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
• MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio




• Internet browsers (e.g. Explorer, Chrome, Firefox)
• VPN and remote dial-in users
• Support for laptop, desktops, and printers
• PDA and blackberry support
• Others: Adobe Acrobat and other common desktop applications like Winzip, etc.

Skill Requirements
Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE (Including MS Project and Visio)
• Should have great customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Can drive HCL’s value and its methodology

Other Requirements
• Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
• Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
• Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
• Ability to learn current information quickly and the willingness to do so at all times.
• Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.
• Customer Focus
• Teamwork
• Technical Expertise
• Interpersonal Effectiveness
• Concern for Order and Quality

📌 Sr Administrator (Support & Operations) (Noida)
🏢 HCL Technologies
📍 Noida