Manager, Inside Sales - Cloud Software Solution Sales

Experience: Not Available to 10 years

Location: North York, Ontario, Canada

Skills: B2B Sales, Account Management, Sales Strategies, Sales Performance Metrics, CRM Tools, Salesforce.com, Leadership, Analytical Skills, Customer Relations, Performance Management, Training Development, Collaboration

This is a hybrid position requiring working from our Toronto office on a weekly basis. Wolters Kluwer is a global provider of innovative, integrated and customer-focused solutions that support the workflow of CPAs, corporate tax and accounting departments, and auditors; enabling growth, enhancing productivity and increasing profitability. Our research products with expert analysis and authoritative content, combined with high-quality software applications allow our customers to turn information into action. The Tax and Accounting division in Canada is experiencing growth in new product development and in market penetration of our award-winning software products. Our professional tax preparation software is the gold standard used in all top 30 accounting firms. We also provide leading online tax research solutions used by the CRA and a suite of integrated and intelligent software that is the only complete office solution available in the Canadian market. As a Manager, Inside Sales for Tax & Accounting North America - Canada, you will lead a team towards achieving departmental sales goals while ensuring consistent performance and customer satisfaction. You will be responsible for driving sales strategies, optimizing processes, and managing resources efficiently. Your role is vital in shaping a high-impact sales strategy and fostering a cohesive, motivated team environment. You will report to the Director, Sales – Tax & Accounting, Performance Markets. Specific job responsibilities are outlined below:

What You'll Be Doing
Lead and manage the inside sales team to meet and exceed sales targets and KPIs
Develop and execute sales strategies and action plans
Track and analyze sales performance metrics, providing insights for improvement
Ensure seamless operation of sales processes and efficient use of CRM tools




Address escalated customer issues and ensure high levels of customer satisfaction
Train and develop team members to enhance their sales skills and product knowledge
Collaborate with Marketing to develop lead generation initiatives
Implement and monitor adherence to sales policies and procedures
Compile and present sales reports to senior management
Foster a positive and dynamic team environment that encourages continuous improvement.
Maintain consistent and accurate forecasting of new business
Ensure ongoing and consistent adherence to Salesforce.com compliance with pipeline management
Maintain consistent communication with sales leadership
Attend key customer and industry conferences
Performs other duties as assigned by supervisor

You're a Great Fit If You Have
Education:
Bachelor's degree or equivalent years’ of relevant work experience
Minimum Experience: 5+ years working in B2B Sales or Account Management or other equivalent experience
Experience adapting functional/departmental plans and priorities to address resource and operational challenges and objectives
Experience being accountable for a centralized functional activity
Demonstrated ability to lead, develop and manage individual contributor sales representatives
Demonstrated ability to influence the team to deliver on outcomes

Preferred Experience:
Prior sales of software/SaaS or other relevant subscription-based product solutions
Prior relevant work experience or working knowledge of the Tax & Accounting industry including familiarity with terminology, principles and practices

Other Knowledge, Skills, Abilities, or Certifications:
Leadership: Strong leadership abilities to guide and motivate a sales team
Strategic Planning: Skill in designing and implementing effective sales strategies
Analytical Skills:



Ability to analyze sales data for decision-making
CRM Systems: Proficient use of CRM systems to manage sales activities and customer information
Customer Relations: Maintaining strong, skilled relationships with customers
Performance Management: Tracking team performance and implementing improvement plans
Training Development: Designing and delivering training programs for sales staff
Collaboration: Working effectively with other departments to drive sales initiatives

TRAVEL
Up to 10% annually for company/industry events or trade shows

***The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.***

LI-Hybrid

Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation
$70,600.00 - $113,000.00 CAD
This role is eligible for Commission. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

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