Senior Administrator - Service Line Management - Security, SAP Security

Experience: Not Available to Not Available years

Location: Madurai, India

Skills: Service Desk, Deskside Support, Endpoint Support, Antivirus, EDR, Malware alerts, Patch compliance checks, Windows OS, ServiceNow, Remedy, Jira, Microsoft Defender for Endpoint, CrowdStrike, SentinelOne, ITIL Foundation certification

Job Summary
Monitor endpoint security alerts (AV / EDR / compliance tools). Perform initial triage of PC security incidents. Execute standard remediation steps (quarantine, scans, policy checks). Log and manage tickets in ITSM tools (ServiceNow / Remedy / equivalent). Escalate confirmed or complex incidents to Level 2 / SOC. Validate endpoint compliance (patching, AV health, encryption). Provide basic security guidance to end users.

Mandatory Skills (CV MUST Have)
✅ Experience in Service Desk / Deskside / Endpoint Support
Basic understanding of endpoint security concepts:
• Antivirus / EDR
• Malware alerts
• Patch & compliance checks
Hands-on experience with:
• Windows OS (desktop/laptop support)
• Ticketing tools (ServiceNow, Remedy, Jira, etc.)
• Ability to follow SOPs and escalation procedures
• Clear ticket documentation and communication skills
• Experience working in shift / 24x7 support environments

Key Responsibilities




Monitor endpoint security alerts (AV / EDR / compliance tools).
Perform initial triage of PC security incidents.
Execute standard remediation steps (quarantine, scans, policy checks).
Log and manage tickets in ITSM tools (ServiceNow / Remedy / equivalent).
Escalate confirmed or complex incidents to Level 2 / SOC.
Validate endpoint compliance (patching, AV health, encryption).
Provide basic security guidance to end users.

Skill Requirements
Experience in Service Desk / Deskside / Endpoint Support
Basic understanding of endpoint security concepts:
• Antivirus / EDR
• Malware alerts
• Patch & compliance checks
Hands-on experience with:
• Windows OS (desktop/laptop support)
• Ticketing tools (ServiceNow, Remedy, Jira, etc.)
• Ability to follow SOPs and escalation procedures
• Clear ticket documentation and communication skills
• Experience working in shift / 24x7 support environments

Valuable to Have Skills (Not Mandatory)
⭐ Exposure to endpoint tools such as:
• Microsoft Defender for Endpoint
• CrowdStrike / SentinelOne / similar
• ITIL Foundation certification

Experience Guidelines
Experience Level 5 years

Other Requirements
Other Requirement : SL 63 and 64; PC Security L2

📌 Senior Administrator Service Line Management Security, SAP Secur (Madurai)
🏢 HCL Technologies
📍 Madurai