Senior Technical Support Specialist

Experience: 12 to 15 years

Location: Noida, India

Skills: EPM Hyperion, ARCS, FCCS, Essbase, Hyperion Financial Reporting, Hyperion Interactive Reporting, Web Analyze, analytical skills, problem-solving skills, interpersonal skills

Job Summary
12-15 years of experience in EPM Hyperion, ARCS/FCCS (On Premise)
Should have technical background with hands-on experience in Essbase/Planning
Should be able to do Hyperion and Financial Reporting, Hyperion Interactive Reporting, Web Analyze
Implementing production break-fixes
Issue analysis/triaging
Minor Enhancements
Job monitoring, documentation
Willing to work in afternoon shifts IST and going beyond, weekend on call/night support, etc. based on the criticality and business urgency.
Ability to work in a fast-paced environment against tight deadlines
Strong analytical and problem-solving skills
Valuable communication skills and ability to work effectively in a team environment
Self-starter that will take ownership of assignments and drive to completion with minimal supervision




Good oral and written communication skills along with excellent interpersonal skills
Interest in new technologies and willingness to learn and work in support project

Key Responsibilities
1. To be the point of contact for all high business impacting critical activities and technical escalations.
2. To conduct complex support activities and provide oversight and technical training to the less senior team members.
3. To actively work with customers to identify any necessary preventive measures to reduce future defects (using network level knowledge).
4. To identify risks and form contingency plans.
5. To serve as a Subject Matter Expert (SME) and provide technical support and assistance to Organization and the end customers.
6. To assist in creation and development of customer initial troubleshooting tools that could be a service offering.
Skill Requirements
null
Other Requirements
null

📌 Senior Technical Support Specialist (Noida)
🏢 HCL Technologies
📍 Noida