Sr Administrator (Support & Operations)

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: Connect:Direct, Linux, AIX, Windows, file transfer, data integration, file transmission protocols, network protocols, firewall configuration, security concepts, IBM mainframe, TSO, self-motivated, self-managing, attention to detail, data integrity, Connect:Direct Secure+, Certificate Management, IBM/Sterling File Gateway, ChangeMan ZMF

Job Summary
Please review the following job description: Data Transmission analyst will be part of a project team tasked with ensuring our disaster recovery (DR) environments match production. If differences are identified, the analyst will make the necessary changes to align both environments.

Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
• Analyze the production and disaster recovery environments looking for inconsistencies. If differences are found, updates will need to be made.
• Install Connect:Direct on Linux, AIX & Windows DR servers.
• Add/update DR mainframe and distributed jobs to match their production equivalent.
• Research jobs/scripts and Connect:Direct configuration settings on mainframe, Linux, AIX & Windows environments.
• Attend and sometimes lead recurring project status meetings via conference call.
• Multi-task and work independently, while applying logic and discretion.
• Applies in-depth knowledge of application support and an understanding of best practices.

Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.



Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proven experience in file transfer or data integration roles.
• Strong knowledge of file transmission protocols, especially Connect:Direct (NDM).
• Understanding of network protocols, firewall configuration, and security concepts.
• Experience with IBM mainframe (TSO), Windows, and Linux environments.
• Ability to perform a broad range of tasks and project assignments concurrently through effective prioritization of work.
• Be self-motivated and self-managing, demonstrating sound judgement and effective decision making.
• Attention to detail and a commitment to data integrity and security.

Preferred Qualifications:
• Banking or financial services experience.
• Valuable understanding of mainframe batch job processing.
• Experience with Connect:Direct Secure+ and/or Certificate Management.
• IBM/Sterling File Gateway experience.
• Experience with ChangeMan ZMF.

Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution, minimum rejected resolutions / reopen Cases and mitigating security threats.
Skill Requirements
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Other Requirements
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📌 Sr Administrator (Support & Operations) (Chennai)
🏢 HCL Technologies
📍 Chennai