Analyst (Support & Operations)

Experience: 0 to 2 years

Location: Lucknow, India

Skills: Basic understanding of computer systems, Basic understanding of networks, Ability to multitask, Strong problem-solving skills, Strong analytical skills, Familiarity with ticketing tools

Job Summary
We are looking for a proactive and customer-focused Service Desk Executive to handle real-time chat support for our clients. The ideal candidate will be responsible for resolving technical issues, answering queries, and ensuring a seamless customer experience through live chat interactions.

Key Responsibilities:
• Provide first-level technical support via chat to end-users.
• Troubleshoot hardware, software, and network-related issues.
• Log and track service requests using the ticketing system.
• Escalate unresolved issues to appropriate teams.
• Maintain a high level of customer satisfaction through timely and effective communication.




• Follow standard operating procedures and service desk protocols.
• Document solutions and contribute to the knowledge base.

Qualifications & Skills:
Education:
• Graduate in any discipline (preferably in IT or Computer Science).
Experience:
• 0–2 years of experience in IT support or customer service (chat process preferred).
Skills:
• Excellent written communication skills.
• Basic understanding of computer systems, networks, and troubleshooting.
Classification: Internal
• Ability to multitask and manage multiple chat sessions.
• Strong problem-solving and analytical skills.
• Familiarity with ticketing tools (e.g., ServiceNow, Zendesk) is a plus.

Work Location: Lucknow
Employment Type: Full time

📌 Analyst (Support & Operations) (Lucknow)
🏢 HCL Technologies
📍 Lucknow