Administrator - DynaTrace, Windows PowerShell

Experience: Not Available to Not Available years

Location: Others, India

Skills: LogicMonitor, CLI, GUI, Network Management System (NMS), SNMP Protocols, SNMP trap handling, Netflow, LogicMonitor reporting, dashboard creation, SNMP MIBS, BigPanda, event correlation, workflows, recipes, cookbooks, alert thresholds, auto-ticketing, ITSM tools, Dynatrace, Agent Installation, configuration, troubleshoot, Problem Alerts, Environment Management, Dynatrace API, Powershell, Python, ITIL practices, customer service principles, ITIL Foundation Certification, Dynatrace Certified Associate, Microsoft Certified: Powershell Fundamentals

Job Summary
ob Descriptions
LogicMonitor :
Administrate the LogicMonitor tool using CLI & GUI
Handling Object types and Device types in LogicMonitor
Experience on using Network Management System (NMS)
Understanding and Knowledge of SNMP Protocols and SNMP trap handling
Experience in Netflow and LogicMonitor reporting and dashboard creation.
Handling SNMP MIBS and creating Threshold and Trap Monitoring based on business needs
Understanding the customer needs and providing solution
Monitoring and Event management of Network utilization data and alert based on the customer needs.
BigPanda :
Rich experience in event correlation.
Creating workflows, recipes and cookbooks
Define alert thresholds, priority, event correlation and configuring with respect to application.
Enabling and configuring auto-ticketing application and infrastructure.
Good knowledge of integration with ITSM tools.
Dynatrace:
Dynatrace - Agent Installation, configuration & troubleshoot.
configure the Problem Alerts, Environment Manage and Support.




Integration and Support with Third party tools.
Have knowledge on using Dynatrace API's for integration with third party and support teams.
Schedule Maintenance creation.
Tagging respective application based on CMDB details.
Key Responsibilities
1. Provide Technical Support And Troubleshooting For Dynatrace And Powershell, Ensuring Effective Resolution Of Issues And Adherence To Quality Standards And Regulatory Requirements.
2. Conduct Root Cause Analysis For Escalated Tickets, Leveraging Dynatrace For Performance Monitoring And Issue Resolution To Minimize Reopens And Enhance Customer Experience.
3. Lead Value-Adding Initiatives Such As Updating And Managing The Knowledge Base, Facilitating Training Sessions For Current Hires, And Coaching Analysts To Improve Team Performance.
4. Independently Resolve Support Tickets Within Agreed Slas, Utilizing Powershell Scripting To Automate Tasks And Optimize Processes, Thereby Enhancing Operational Efficiency.
5. Ensure Positive Customer Experience And High Csat Scores Through Effective First Call Resolution Strategies And Proactive Engagement With Customers Throughout The Support Process.
Skill Requirements
1. Proficient In Dynatrace For Application Performance Monitoring And Analytics.
2. Strong Knowledge Of Powershell For Automation And Scripting Tasks.
3. Familiarity With Python For Data Analysis And Process Improvement.
4. Solid Understanding Of Itil Practices And Customer Service Principles.
Other Requirements
1. Optional But Valuable: Itil Foundation Certification.
2. Optional But Valuable: Dynatrace Certified Associate.
3. Optional But Valuable: Microsoft Certified: Powershell Fundamentals.

📌 Administrator DynaTrace, Windows PowerShell (Mumbai)
🏢 HCL Technologies
📍 Mumbai