Key Responsibilities:

1. Customer Inquiry Handling & Issue Resolution:

- Address and resolve customer queries related to customs clearance, shipments, and logistics.
- Provide accurate information on documentation, procedures, and regulations.
- Ensure timely updates and proactive communication with clients.

1. Coordination with Customs, Shipping Lines & Stakeholders:

- Liaise with customs authorities, shipping lines, freight forwarders, and port officials to facilitate smooth cargo clearance.
- Track shipments and ensure timely coordination between all stakeholders.
- Handle escalations and resolve operational challenges effectively.

1. Shipping Documentation Management:

- Prepare and verify Bills of Entry, Shipping Bills, Invoices, Packing Lists, and other necessary customs documentation.




- Ensure compliance with regulatory requirements and timely submission of documents.
- Maintain accurate records and documentation for audits and compliance checks.

Requirements:

- Education: Graduate in any discipline.
- Experience: Prior experience in CHA (Customs House Agent) operations, freight forwarding, or logistics is an advantage.
- Robust knowledge of customs clearance procedures, import/export documentation, and shipping regulations.
- Proficiency in MS Office (Excel, Word, Outlook) and ERP/Logistics software (preferred).
- Excellent communication, coordination, and problem-solving skills.

📌 Customer Service - CHA - Gandhidham /Ahmedabad
🏢 Resource Management Group Plus Private
📍 Ahmedabad