We are hiring Support Executives / Senior Support Executives to handle client queries related to trading, demat, and financial services through calls, emails, and live chat. Ideal candidates have prior calling/voice experience (finance/BFSI preferred), solid communication skills, and the ability to manage multiple support channels with a customer-first approach.
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Key Responsibilities (KRAs)
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- Handle inbound/outbound calls for account queries, trading issues, transaction status, and follow-upsn
- Respond to client emails clearly and professionally, ensuring timely closuren
- Manage live chat conversations, multitasking across queries with speed and accuracyn
- Ensure first-call/first-response resolution; escalate complex cases to the right teamn
- Log all interactions and complaints accurately in CRM/ticketing systemsn
- Coordinate with back-office, dealing,
and compliance teams to close queries within TATn
- Educate clients on products/services (trading account, demat, mutual funds, IPO, PMS)n
- Maintain reports on call/email/chat volumes, TAT, and client satisfactionn
- Adhere to SEBI/exchange guidelines and maintain client data confidentialityn
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Desired Candidate Profile
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- Graduate in any discipline (Finance/Commerce preferred, not mandatory)n
- 2–5 years in a customer support /voice process; finance/BFSI/broking experience preferredn
- Excellent verbal & written communication in English and Hindin
- Strong email etiquette and live chat handling skillsn
- Comfortable with MS Office and CRM toolsn
- Good listening skills, patience, and a target-driven attituden
📌 Customer Support Specialist (Rajasthan)
🏢 Hem Securities
📍 Rajasthan
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