Job descriptionSalary- Max 15 LPAExperience in the gifting, F&B;, FMCG, Coffee, Beverage, Snacks Vending Machine products industry is highly preferred.3–6 years of experience in B2B sales, corporate sales, institutional sales, or account management.Reporting To: Business Head Corporate & Institutional BusinessFunction: B2B Sales Demand & Customer ExperienceTeam Size: 5 to 6 Inbound Sales ExecutivesRole OverviewThe Manager B2B Demand & Customer Experience is responsible for maximizing revenue from all inbound B2B opportunities while ensuring an exceptional customer experience. This role owns the complete inbound funnelfrom lead management and outreach planning to order conversion, customer satisfaction, and seamless handoff to fulfilment teams.We are looking for a passionate sales qualified who takes pride in achieving ambitious revenue targets, possesses strong commercial acumen, and can drive business growth through customer-centric sales strategies.Key ResponsibilitiesRevenue & Team LeadershipLead, coach, and develop a high-performing inbound sales team.Drive productivity, conversion, revenue achievement, and customer satisfaction.Establish performance metrics, conduct pipeline reviews, and build a culture of accountability.Take ownership of sales targets and consistently deliver against business objectives.Lead & CRM ManagementOwn all inbound B2B leads across stores, website, referrals, and partner channels.Ensure CRM discipline, lead tracking, data accuracy, and timely follow-ups.Develop outreach calendars, re-engagement campaigns,



and customer nurturing programs.Order Conversion & HandoffSupport the team in closing complex and high-value opportunities.Ensure accurate and complete transfer of confirmed orders to fulfilment teams.Define and maintain handoff processes to eliminate execution gaps.Customer ExperienceEstablish service standards across all customer touchpoints.Manage escalations, complaint resolution, and customer recovery initiatives.Drive customer delight, repeat business, referrals, and long-term relationships.Reporting & Continuous ImprovementMonitor funnel performance, response times, conversion rates, and customer metrics.Analyze sales performance, commercials, and profitability to improve business outcomes.Identify process improvements and implement best practices across the inbound journey.Qualifications & ExperienceBachelor's degree in Commerce (B.Com) preferred.Experience in the gifting, F&B;, FMCG, retail, or consumer products industry is highly preferred.Prior experience leading sales teams and managing high-volume inbound opportunities.Strong understanding of commercials, pricing, margins, and P&L.Proven; track record of consistently achieving or exceeding sales targets.Hands-on experience with CRM systems, sales planning, and customer relationship management.Experience in B2B and institutional sales will be an added advantage.Key CompetenciesRevenue LeadershipB2B & Institutional SalesCommercial & P&L; UnderstandingCRM & Process ExcellenceCustomer Experience ManagementCampaign & Outreach PlanningData-Driven Decision MakingCross-Functional CollaborationTeam Leadership & CoachingStrong Negotiation & Relationship ManagementContact Details:Interested candidates send resume on [email protected]

📌 b Sales& Vending Machine (Gifting)Manager For Food Company - Govandi (Maharashtra)
🏢 SG OASIS HR CONSULTANCY
📍 Maharashtra