Job Description Hello, /n Hirning for Customer Support ( US healthcare )

/n Experience: 1 + Years
/n Location: Kolkata / Noida

/n Notice Period: Immediate Joiner

/n Max Rate- up to 6 LPA
/n Shift- Night shift (Work from office )
/n Desired candidate profile
/n /n Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teams
/n Excellent verbal and written communication skills in English with robust comprehension abilities
/n Good working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activities
/n Ability to analyze information accurately and maintain attention to detail
/n Willingness to work in a 24x7 environment
/n Open to working from the office




/n /n Job Description
/n /n Responsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (AR)
/n Capable of identifying, capturing, and documenting denial reasons accurately
/n Update claim status, notes, and actions in the respective systems and databases
/n Coordinate with internal teams to resolve claim-related issues and ensure timely closure
/n Meet productivity, quality, and compliance targets as defined by the process
/n Maintain confidentiality and always adhere to client and organizational policies.

/n

📌 Customer Service Representative (Kolkata)
🏢 The Hird
📍 Kolkata