JOB DESCRIPTION

Ecommerce Executive

Position Overview

Job Title: Ecommerce Executive

Department: Ecommerce / Digital Operations

Employment Type: Full time

Location: Remote / On-site

Reporting To: Ecommerce Manager / Operations Head

Experience Required: 1–3 years in ecommerce operations or marketplace management

About the Role

We are looking for a detail-oriented and proactive Ecommerce Executive to manage and grow our presence across third-party marketplaces including Amazon (US), Walmart (US), eBay (US), and our own website. The ideal candidate will be responsible for day-to-day operations, customer service, listing management, performance analysis, and team coordination.

Key Responsibilities

Operations Management

- Process and manage order fulfillment, returns, refunds, and exchanges.

- Monitor inventory for MFN 1-day and FBA stock levels.

- Manage FBA Removal Orders as required.

- Conduct daily account health monitoring — ODR, Late Shipment Rate, Negative Feedback, and Buyer Response Time.

- Maintain marketplace documentation and account information.

- Follow up on assigned tasks and open cases daily.

Customer Service & Case Management

- Handle customer inquiries related to products, sizing, measurements, shipping status, missing or wrong items, and repairs.

- Manage returns, refunds, replacements, and repair requests efficiently.

- Resolve A-to-Z Claims, SAFE-T Claims, Payment Disputes, and eBay cases.

- Coordinate with carriers regarding lost, delayed, or stuck shipments.

- Remove negative feedback and maintain high customer satisfaction scores.

- Coordinate with the US team for customer issue resolution.

Listing & Marketplace Maintenance

- Create, update, and optimise product listings across Amazon, Walmart, eBay, and the company website.

- Ensure listings are accurate with correct titles, descriptions, images, pricing, and keywords (SEO).

- Monitor and fix listing suppression, buybox issues, and compliance flags.

- Keep shipping templates and pricing up to date.





Analysis & Reporting

- Prepare monthly Sales and Return Analysis reports for each marketplace.

- Conduct Competitor Pricing Analysis and Pricing Validation Reports.

- Generate Marketplace Performance Reports and Shipping Template Verification Reports.

- Deliver customised reports and analysis as required.

- Provide recommendations to improve sales, customer experience, listing quality, and operational efficiency.

Team Coordination & Project Management

- Act as a liaison between the operations team and US-based stakeholders.

- Coordinate cross-functional tasks to ensure timely project completion.

- Document SOPs and maintain updated process guides.

Website Management

- Assist in managing and updating the company website.

- Ensure product pages, banners, and content are current and accurate.

Requirements

Education & Experience

- Bachelor's degree in Business, Marketing, or a related field preferred.

- 1–3 years of hands-on experience managing Amazon Seller Central, Walmart Seller Center, or eBay.

- Experience with FBA (Fulfilled by Amazon) operations is required.

Skills & Knowledge

- Proficiency in Amazon Seller Central, Walmart Seller Center, and eBay Seller Hub.

- Strong understanding of account health metrics (ODR, LSR, ASIN suppression).

- Experience handling A-to-Z Claims, SAFE-T Claims, and payment disputes.

- Familiarity with inventory management and FBA logistics.

- Competence in MS Excel / Google Sheets for reporting and analysis.

- Strong written English communication skills for customer service.

- Highly organised with the ability to manage multiple priorities.

Nice to Have

- Experience with listing tools (Helium 10, Jungle Scout, or similar).

- Knowledge of basic SEO and keyword optimisation for product listings.

- Familiarity with Shopify or other ecommerce platforms.

- Experience using project management tools (Asana, Trello, ClickUp).

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Ecommerce Executive (India)
🏢 C J Jewelleries
📍 India