Position: Front Office Team Leader / Executive
Location: Hotel Country Inn Katra
Company: Espire Hospitality Group
Salary: Up to ₹25,000 CTC per month
Accommodation: Not Provided

Key Responsibilities

- Welcome guests with warmth and professionalism, ensuring an exceptional arrival and departure experience.
- Handle guest check-in, check-out, room allocations, and reservation inquiries efficiently.
- Address guest requests, concerns, and complaints promptly to ensure complete guest satisfaction.
- Maintain accurate guest records and process payments as per hotel procedures.
- Coordinate with Housekeeping, Engineering, and other departments to ensure smooth room readiness and guest services.
- Supervise and guide front office associates during shifts (for Team Leader role).
- Ensure adherence to brand standards, SOPs, and front office operational procedures.
- Prepare daily reports, cashier reports, occupancy updates, and shift handovers.
- Promote hotel facilities and upsell rooms and services whenever possible.




- Maintain a professional appearance and deliver excellent customer service at all times.

Desired Candidate Profile

- Graduate or Diploma in Hotel Management preferred.
- 2–5 years of experience in Front Office operations in hotels.
- Experience in a Team Leader role will be preferred for Team Leader applicants.
- Strong communication, interpersonal, and problem-solving skills.
- Knowledge of hotel PMS (IDS, Opera, or similar) is an advantage.
- Ability to work in rotational shifts, weekends, and holidays.
- Positive attitude with a guest-first approach.

Compensation & Perks

- Salary: Up to ₹25,000 CTC per month
- Career growth opportunities within Espire Hospitality Group
- Employee meals during duty (as per company policy)
- Accommodation is not provided

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Flexible schedule
- Food provided

Work Location: In person

📌 Front Office Team Leader (India)
🏢 Espire Hospitality
📍 India