Knowledge, Skills & Abilities:

- Excellent communication & influencing skill
- Result oriented
- Financial awareness & understanding of P&L;
- Ability to strategize & analyse reports
- Sales & marketing orientation
- Planning & organizational skills
- Building & developing high performance team
- Operating system & internet skills

Qualifications:

- BHM graduate / Any Graduate
- 2 - 4 years of experience in handling multiple F&B; units
- Retail or related industry exposure

Duties & Responsibilities:

- Supervise an individual outlet.
- Maximize Café sales performance and drive profits.
- Sales forecasting and apportioning targets across teams.
- Asset & Equipment maintenance.
- Assuring the Timely & Accurate indent is placed for the café.
- Wastage control measures.
- Ensuring the compliance of the SOPs on cash & all the tenders.
- Timely forecast of the stock in order to ensure the smooth operation of the café.

Learning & Development Management:

- Retention of manpower.
- Motivating the team to ensure the sales target in met.
- Briefing the team on a daily basis to ensure the team understands the importance SOPs




- Ensure the team is groomed to move to the next level.
- Grievance handling & solving issues.
- Ensure the Training Certification of team members.

Process Indicators:

- Ensuring all the documentation related to the café is done on time (Sales Reports/ Café Registers).
- Ensuring the Quality Audits done on day to day basis.
- Implementation of SOPs.
- Efficient utilization of the manpower by means of effective charting out the duty rooster.
- Integrity, cost controllable & Waste Management.
- Ensuring 90% score in the Management Visit Report.

Customer orientation:

- Ensure all the Customer complaints are resolved.
- Analysis of Customer database complaints & drive the footfall in the cafes.
- Ensuring the MAST & SOPs is followed by the team in the café to drive customer focus.
- Ensuring the Training norms are met.
- Ensuring 90% score in the Management Visit Report.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

Perks:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Cafe Manager (India)
🏢 Café Coffee Day
📍 India